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REFUND POLICY

We guarantee money back refund without question if you are dissatisfied in any way with the product/s. Notification MUST be made within 30 calendar days of receipt of purchase. Items must be returned in the original condition in which they were received.

We regret we cannot offer a refund once the product has been opened and used.

Should you seek a refund, please contact our orders department at info@nhchairloss.com.au before returning any items so we can inform you where to send the goods to an how to arrange the refund.

Any items returned without prior authorisation will not be accepted or refunded.

Q. What happens if I'm not happy with the product I receive?
A. Any problems with items you purchased must be reported to us at info@nhchairloss.com.au within 30 days of receipt. We guarantee a money back refund without question if you are dissatisfied in any way. Items must be returned in the original condition in which the were received.

Q. How will I received the refunded money?
A. Returned items will be refunded using the same method of payment used to make payment for the order. Return postage will be reimbursed in case of damage, defective or incorrectly sent items and will be credited using the same method of payment used to make payment for the order.

Q. What if I chose the wrong product?
A. If you ordered the wrong product, the item can still be returned for a full refund but please note the items must be unopened and unused.